Frequently Asked Questions
Everything you need to know about shopping with The Oaks Apparel Co.
What is the typical shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping varies by destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed for different sizes or colors depending on current stock availability.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or referring to our fit notes in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment solutions like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my The Oaks Apparel garments?
To ensure the longevity of our high-quality fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.